Donation Refund Policy
Joti Foundation is instituting a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. Joti Foundation expects that all donors will exercise due care and diligence while making donations. Joti Foundation also recognises that a donation may be made erroneously or donors may change their mind.
Joti Foundation will examine each request for refund of donation and endeavour to make the refund. Joti Foundation may also seek further information / documents and donor must co-operate in this regard.
However, Joti Foundation is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.
If you would like your donation to Joti Foundation to be refunded, You must request Joti Foundation in writing or by email for a refund and Your request must reach Joti Foundation within 15 (fifteen) days from the date on which you made the donation i.e. the date on which you: Made the donation online, electronically or through other means, OR Handed over the cheque / demand draft to Joti Foundation or someone authorised by Joti Foundation for this purpose, OR Despatched the cheque / demand draft to Joti Foundation by other means.
The request stating reason for requesting refund sent to us all the following details pertaining to the donation:
- Date of donation
- Donation amount
- If donation was made through cheque/draft, please provide Cheque/Draft no.
- If donation was made through credit card, please provide Credit Card no. (last 4 digits only).
- If donation was made online, please provide Donation-ID.